When researchers study healthcare, they usually use information they receive from hospitals and doctors. Unfortunately, this often leaves out the most important voice—the patient’s. Only patients can tell if the treatment actually improved their quality of life or if they were satisfied with the way treatment turned out.
CERTAIN is dedicated to making healthcare delivery more relevant to the real lives of real patients. Through the collection and analysis of patient-reported outcomes (PROs), CERTAIN's Patient Voices Project helps complete the picture of the patient experience that extends beyond a doctor’s visit or hospital stay in several ways:
- Develop and sustain meaningful and interactive collaborations with the Patient Advisory Network to help inform the research process – from the questions asked to the dissemination of research findings.
- Develop and sustain a patient-reported outcomes (PROs) registry that complements clinical data used as part of the Washington State Surgical Care and Outcomes Assessment Program (SCOAP) quality improvement initiatives.
- Facilitate real-time use of PROs in Practice to assist patient and clinician communication and decision-making at the point-of-care, in addition to developing benchmarking data for improving healthcare.